SHIPPING POLICY

1.Order Processing Time

All orders are processed within 7-8 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

Orders may be delayed by a few days due to following reasons:

➤High volume of orders
➤Public holidays
➤Natural disasters
➤Severe weather

2.Delivery Time

We offer free delivery which may take up to 7-8 business days after order processing completion.

We must ensure timely delivery but unforeseen delays may occur due to following reasons:

➤Public holidays
➤Remote Locations
➤Natural disasters
➤Severe weather
➤Incorrect shipping address
➤Customs inspection/clearance issues
➤Customer not available at the delivery time

We are not responsible for delays caused by third-party shipping services.

3.Delivery Issues

If your package is lost or arrives damaged, please contact us within 24 hours of delivery. We will assist you in filing a claim with the carrier.

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to the wrong address due to incorrect information.

4.Free Shipping Exceptions

Free shipping may not apply in the following cases:

➤Remote or out-of-service areas (extra fees may apply)
➤Oversized or heavy items may incur additional handling fees

5.Customs, Duties, and Taxes

Jackets Lab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (e.g., tariffs, taxes, customs).

6.Shipping Restrictions

We do not ship to:

➤P.O. Boxes (in some countries)
➤Countries or regions under international embargo

7.Contact Us

For any questions or concerns regarding shipping, feel free to contact us:

➤Email: support@jacketslab.com
➤Address: 11 Wakeling Drive, Unit # 11, Brantford, Ontario, N3V0B8, Canada.