FREQUENTLY ASKED QUESTIONS

We offer a wide range of premium outerwear for both men and women, including various styles of Leather Jackets (Biker, Bomber, Quilted, Varsity), Coats, and Blazers (Shearling Coat, Trench Coat, Leather Blazer).

We specialize in high-quality outerwear, primarily featuring genuine leather (including lambskin, cowhide, and shearling) and other materials for specific styles. The exact material is listed on each product’s individual page.

We provide a detailed Size Chart on our website to help you select the perfect fit. We strongly recommend comparing your body measurements to the chart before making a purchase. Please be sure to recheck your selected size before proceeding to checkout.

Currently, we ship only within the United States. All orders include free shipping via reliable carriers such as DHL, FedEx and UPS.

Yes, Jackets Lab offers FREE SHIPPING on all orders.

• Handling time: 3–5 business days after the order is placed.
• Transit time: 3–5 business days after processing.
• Total delivery estimate: 6–10 business days after dispatch.

For more details, please refer Shipping Policy.

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and a link to monitor your package’s transit status. For more details, please refer Shipping Policy.

We accept returns and exchanges within 20 days of delivery for both defective and non-defective items. Items must be returned by mail in good condition with original packaging and tags. For more details, please refer Return Policy.

Customer is responsible for all types of returns. For more details, please refer Return Policy.

Once your return is received and inspected, refunds are usually processed within 48 hours and generally posted back to your original payment method within 7 days. For more details, please refer Return Policy.

To begin a return or exchange:

1. Email support@jacketslab.com with your order number.
2. Include the reason for your return.
3. If the item is defective, add photos or videos for proof.

For more details, please refer Return Policy.

We accept various standard payment methods. Our website uses secure SSL encryption and is backed by security measures to ensure your transaction is safe. For more details, please refer Payment Policy.

Yes, your security is important to us. Our website uses SSL technology to encrypt your personal data and payment information. We adhere to a strict Privacy Policy regarding customer information.

You can reach our support team in the following ways:

• Email: support@jacketslab.com

• Phone: +1 (437) 973-4894