FREQUENTLY ASKED QUESTIONS

We offer a wide range of premium outerwear for both men and women, including various styles of Leather Jackets (Biker, Bomber, Quilted, Varsity), Coats, and Blazers (Shearling Coat, Trench Coat, Leather Blazer).

We specialize in high-quality outerwear, primarily featuring genuine leather (including lambskin, cowhide, and shearling) and other materials for specific styles. The exact material is listed on each product’s individual page.

We provide a detailed Size Chart on our website to help you select the perfect fit. We strongly recommend comparing your body measurements to the chart before making a purchase. Please be sure to recheck your selected size before proceeding to checkout.

Currently, we ship only within the United States. All orders include free shipping via reliable carriers such as DHL and FedEx.

Yes, Jackets Lab offers FREE SHIPPING on all orders.

• Handling time: 3–5 business days after the order is placed.

• Transit time: 3–5 business days.

• Total delivery estimate: 6–10 business days after dispatch.

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and a link to monitor your package’s transit status.

We accept returns and exchanges within 30 days of delivery for both defective and non-defective items. Items must be returned by mail in good condition with original packaging and tags.

• Free return shipping is provided for defective or damaged products.

• For returns due to size, color preference, or change of mind, the customer is responsible for return shipping.

Once your return is received and inspected, refunds are usually processed within 48 hours and generally posted back to your original payment method within 7 days.

To begin a return or exchange:

1. Email support@jacketslab.com with your order number.

2. Include the reason for your return.

3. If the item is defective, add photos or videos for proof.

We accept various standard payment methods. Details are available on our Payment Policy page. Our website uses secure SSL encryption and is backed by security measures to ensure your transaction is safe.

Yes, your security is important to us. Our website uses SSL technology to encrypt your personal data and payment information. We adhere to a strict Privacy Policy regarding customer information.

You can reach our support team in the following ways:

• Email: support@jacketslab.com

• Phone: +1 (437) 973-4894