Return Policy

We want you to be completely satisfied with your purchase from Jackets Lab. If you are not happy for any reason, we offer an easy return process.

1.Returns & Exchanges

Returns: We accept returns for defective products only.
Exchanges: Yes, we accept exchanges.

2.Condition and Window

Product Condition: Our store accepts products that are opened or have been slightly used.
Return Window: Customers may return eligible products within 20 days of placing the order.

3.Method and Fees

Return Method: The only available return method is by mail.

Return Label: Customer’s responsibility.
Restocking Fee: 30% of Product Price
Refund Processing Time: The amount of time it takes for the customer to receive a refund is 7 days.

4. Policy Details

Returns / Exchanges: Returns or Exchanges are allowed for defective items only.

Order Cancellation:

• If an order is cancelled within 24 hours of purchase, only the payment processing (merchant) fees will be deducted from the refund.
• If an order is cancelled after 24 hours but before it has been shipped, a cancellation fee of 30% of the total order value, plus any payment processing (merchant) fees, will be deducted from the refund.
• No refund will be issued for orders cancelled after they have been shipped unless the item is defected.

Payment Merchant Charges: Payment merchant charges will be deducted in refunded amount.

Defective and Damaged Items: Our policy applies equally to both defective and damaged products. Products that have manufacturing flaws or production issues, considered as Defective Items. Products that have been harmed by the courier or during transit, considered as Damaged Items.

Product Condition: We accept returns or exchanges on items that have been opened or slightly used to ensure fit and quality. However, items must not be washed, altered, or damaged. All returns must include original tags, labels, and packaging intact and be free from any odours or stains, regardless of whether the item has been slightly used.

Slightly Used: The customer can open the package to inspect the item, tried the jacket on indoors to check the size and fit, and walked around their house to test comfort.

Return Days: Customer may return eligible items for a full refund or exchange within 20 days of placing the order.

Return Method: All returns must be processed exclusively via shipment through a recognized postal or courier service.

Return Responsibility: Return shipping labels are the responsibility of the customer. In all cases, including defective, damaged, or incorrect items, the customer will bear the return shipping costs.

Restocking Fees: 30% of product price will be charged as restocking fees on returns or exchanges.

Refund Processing: Once your return is received and inspected at our facility, we will send you an email notification to inform about approval or rejection.

Refund Time: If the return is approved, your refund will be processed within 48 hours. But refunds are typically issued to your original payment method within 7 days of receiving the returned item.

Exchanges: If you requested an exchange, we will ship the new item immediately upon processing the return of the original item.

5. How to Initiate a Return?

To start a return, please contact our customer service team at support@jacketslab.com with your order number and the reason for the return. In case of any defective product, please attach videos or images as a proof when submitting your return request.

We will provide you return address and detailed instructions for mailing your item back. All returns must be sent back by mail to the return address provided to you.